[{"data":1,"prerenderedAt":390},["ShallowReactive",2],{"legal-\u002Fterms":3},{"id":4,"title":5,"body":6,"description":381,"extension":382,"meta":383,"navigation":384,"path":385,"seo":386,"stem":387,"updated":388,"__hash__":389},"legal\u002Fterms.md","Terms of Service",{"type":7,"value":8,"toc":363},"minimark",[9,24,27,61,64,69,72,75,79,87,90,94,134,138,141,144,150,154,182,186,193,199,203,209,212,226,229,233,236,240,247,250,254,282,286,295,299,306,310,346,350],[10,11,12,13,17,18,23],"p",{},"These Terms of Service (the \"Terms\") are a binding agreement between ",[14,15,16],"strong",{},"Epostix"," (\"Epostix\", \"we\", \"us\") — operator details on the ",[19,20,22],"a",{"href":21},"\u002Fimprint","Company Details"," page — and the person or entity creating an account or using the Service (\"you\", the \"Customer\").",[10,25,26],{},"The following documents form part of these Terms and are incorporated by reference:",[28,29,30,39,46,53],"ul",{},[31,32,33,34,38],"li",{},"the ",[19,35,37],{"href":36},"\u002Facceptable-use","Acceptable Use Policy"," (\"AUP\"),",[31,40,33,41,45],{},[19,42,44],{"href":43},"\u002Fdpa","Data Processing Agreement"," (\"DPA\"),",[31,47,33,48,52],{},[19,49,51],{"href":50},"\u002Fprivacy","Privacy Policy",", and",[31,54,55,56,60],{},"the plan limits and prices shown on our ",[19,57,59],{"href":58},"\u002F#pricing","pricing page"," at the time you subscribe.",[10,62,63],{},"By creating an account or using the Service you accept these Terms. If you use the Service on behalf of a company, you confirm you are authorised to bind it, and \"you\" means that company.",[65,66,68],"h2",{"id":67},"_1-the-service","1. The Service",[10,70,71],{},"Epostix provides EU-hosted email infrastructure: sending of transactional and marketing email via API and SMTP, domain authentication, audience and suppression management, delivery analytics, and optional dedicated IP addresses with managed warmup. Feature availability depends on your plan.",[10,73,74],{},"We continuously develop the Service and may change or add features. We will not materially degrade the core functionality of your paid plan during a period you have paid for; if we discontinue the Service or a capability material to your plan, we will give you at least 30 days' notice and refund any prepaid fees for the period after discontinuation.",[65,76,78],{"id":77},"_2-account-and-eligibility","2. Account and eligibility",[10,80,81,82,86],{},"You must be at least 18 years old. You agree to provide accurate account and billing information and keep it current, to keep credentials and API keys confidential, and to notify us at ",[19,83,85],{"href":84},"mailto:legal@epostix.com","legal@epostix.com"," without delay if you suspect unauthorised use. You are responsible for all activity under your account, including by your team members and integrations.",[10,88,89],{},"We may decline or condition registration — in particular for sender categories that require onboarding review under the AUP.",[65,91,93],{"id":92},"_3-plans-fees-and-payment","3. Plans, fees, and payment",[28,95,96,103,114,117,120,127],{},[31,97,98,99,102],{},"Prices are in ",[14,100,101],{},"EUR, exclusive of VAT"," and any other applicable taxes, which are added where we are required to charge them. If you are VAT-registered in the EU, provide a valid VAT ID for reverse-charge treatment where applicable.",[31,104,105,106,109,110,113],{},"Subscriptions are billed ",[14,107,108],{},"monthly in advance"," via our payment provider (Stripe) and ",[14,111,112],{},"renew automatically"," each month until cancelled. Usage-based charges (such as email overage on transactional plans) are billed in arrears at the rates shown on the pricing page.",[31,115,116],{},"The Free plan is provided as-is, with hard limits, no overage, and no support commitment; we may change or withdraw Free plan limits at any time with reasonable notice.",[31,118,119],{},"Upgrades take effect immediately with a prorated charge; downgrades and cancellations take effect at the end of the current billing period.",[31,121,122,123,126],{},"We may change prices with at least ",[14,124,125],{},"30 days' notice"," by email; changes apply from your next billing period. If you do not accept a price change you may cancel before it takes effect.",[31,128,129,130,133],{},"If a payment fails we will retry and notify you. If payment remains outstanding ",[14,131,132],{},"7 days"," after the due date we may suspend the Service until paid; Section 6 applies. We may charge statutory default interest and reasonable recovery costs on late payments by business customers.",[65,135,137],{"id":136},"_4-right-of-withdrawal-for-consumers","4. Right of withdrawal for consumers",[10,139,140],{},"If you are a consumer in the EU\u002FEEA (acting outside your trade or profession), you have the right to withdraw from a paid subscription within 14 days of purchase without giving a reason.",[10,142,143],{},"By subscribing, you expressly request that we begin performance immediately, and you acknowledge that if you withdraw within the 14-day period you owe us a proportionate amount for the service already provided (including email volume already sent) up to the moment you inform us of the withdrawal.",[10,145,146,147,149],{},"To withdraw, email ",[19,148,85],{"href":84}," with an unequivocal statement of withdrawal from your account email address. This section does not apply to business customers.",[65,151,153],{"id":152},"_5-term-cancellation-and-termination","5. Term, cancellation, and termination",[28,155,156,163,169,175],{},[31,157,158,159,162],{},"The agreement runs month-to-month. ",[14,160,161],{},"You can cancel at any time"," in the dashboard or by email; cancellation takes effect at the end of the current billing period. Except as stated in these Terms or required by mandatory law, prepaid fees are not refunded for the remainder of a period after you cancel.",[31,164,165,168],{},[14,166,167],{},"We may terminate for convenience"," with at least 30 days' notice; in that case we refund prepaid fees for the period after termination pro rata.",[31,170,171,174],{},[14,172,173],{},"Either party may terminate for cause"," with immediate effect where the other party materially breaches these Terms and, where the breach is curable, fails to cure it within 14 days of notice. Material breach of the AUP, unlawful sending, non-payment after the grace period in Section 3, and use of the Service in a way that endangers our infrastructure or other customers each entitle us to terminate without a cure period.",[31,176,177,178,181],{},"On termination, your access ends and Customer Content is deleted in accordance with the ",[19,179,180],{"href":43},"DPA",". Export your data (contacts, suppression lists, logs) before the end of the term; we will provide reasonable assistance if asked within 30 days after termination.",[65,183,185],{"id":184},"_6-suspension-and-the-aup","6. Suspension and the AUP",[10,187,188,189,192],{},"We may suspend the Service — in whole, per stream, or per IP — immediately and without prior notice where reasonably necessary: for serious or repeated breach of the ",[19,190,191],{"href":36},"AUP","; where your sending exceeds the AUP thresholds or materially damages IP or platform reputation; where required by law or a competent authority; to address a security incident; or for non-payment under Section 3. Where practicable we notify you at suspension and state what is required for reinstatement.",[10,194,195,198],{},[14,196,197],{},"If the Service is suspended or terminated because of your material breach of these Terms or the AUP, you remain liable for fees for the current period, and prepaid fees for the remainder of that period are forfeited"," — they compensate reserved capacity and the deliverability harm abusive sending causes. For consumers, this applies only to the extent permitted by mandatory consumer law. No service credits or availability commitments apply during a suspension under this Section.",[65,200,202],{"id":201},"_7-your-content-and-compliance","7. Your content and compliance",[10,204,205,206,208],{},"You retain all rights to the content, templates, contact lists, and data you submit (\"Customer Content\"). You grant us the non-exclusive right to process Customer Content as necessary to provide, secure, and improve the Service, in accordance with the ",[19,207,180],{"href":43},".",[10,210,211],{},"You are solely responsible for Customer Content and your sending, and you warrant that:",[28,213,214,217,220,223],{},[31,215,216],{},"you have a valid legal basis (including provable consent where required) for every recipient you message, per the AUP;",[31,218,219],{},"your sending complies with the laws of every jurisdiction you send from and into — including the GDPR, the ePrivacy rules implementing Directive 2002\u002F58\u002FEC, and equivalent laws such as CAN-SPAM and CASL;",[31,221,222],{},"where you send regulated content (including gambling under AUP Section 5), you hold every required licence and comply with the applicable advertising and responsible-gambling rules;",[31,224,225],{},"Customer Content does not infringe third-party rights.",[10,227,228],{},"You will indemnify us against third-party claims, regulatory fines, and reasonable costs arising from your breach of this Section or the AUP. This does not apply to consumers, who remain liable under the general law.",[65,230,232],{"id":231},"_8-our-intellectual-property","8. Our intellectual property",[10,234,235],{},"The Service, its software, documentation, and branding remain our property. We grant you a non-exclusive, non-transferable right to use the Service for the term of the agreement. If you send us feedback, we may use it without restriction or obligation.",[65,237,239],{"id":238},"_9-warranties-and-disclaimers","9. Warranties and disclaimers",[10,241,242,243,246],{},"We provide the Service with reasonable skill and care. However, email delivery depends on third parties we do not control — mailbox providers, blocklists, DNS, and the public internet. ",[14,244,245],{},"We do not warrant uninterrupted availability, or that any message will be delivered or placed in an inbox."," Deliverability metrics, warmup schedules, and reputation tooling are aids, not guarantees.",[10,248,249],{},"Except as expressly stated in these Terms, and to the extent permitted by law, all other warranties are excluded for business customers. The statutory rights of consumers — including remedies for non-conformity of digital services — remain unaffected.",[65,251,253],{"id":252},"_10-liability","10. Liability",[28,255,256,262,265,276,279],{},[31,257,258,261],{},[14,259,260],{},"Nothing in these Terms limits liability"," for intent or gross negligence, for death or personal injury, under mandatory product-liability rules, or any liability that cannot be limited by law. The statutory rights of consumers are not limited by this Section.",[31,263,264],{},"For business customers, in cases of simple negligence we are liable only for breach of essential contractual obligations (obligations whose fulfilment makes proper performance possible at all and on which you regularly rely), and then only for typical, foreseeable damage.",[31,266,267,268,271,272,275],{},"Subject to the above, our total aggregate liability under or in connection with the agreement is capped at ",[14,269,270],{},"the fees you paid in the 12 months preceding the event giving rise to the claim",", or ",[14,273,274],{},"€100"," if that amount is higher.",[31,277,278],{},"We are not liable for indirect or consequential damage, lost profits, or lost data beyond what our backup obligations under the DPA would have preserved — again, except where liability cannot be excluded by law.",[31,280,281],{},"We are not responsible for failures caused by events beyond our reasonable control (force majeure), including failures of upstream networks and mailbox providers.",[65,283,285],{"id":284},"_11-data-protection","11. Data protection",[10,287,288,289,291,292,294],{},"The ",[19,290,51],{"href":50}," describes how we process personal data as a controller. For personal data in Customer Content, you are the controller and we process it as your processor under the ",[19,293,180],{"href":43},", which applies automatically to every customer.",[65,296,298],{"id":297},"_12-changes-to-these-terms","12. Changes to these Terms",[10,300,301,302,305],{},"We may amend these Terms and the incorporated policies. Material changes are announced at least ",[14,303,304],{},"30 days"," before they take effect, by email to account owners. If you do not accept a material change you may terminate before its effective date; continued use after that date constitutes acceptance. Changes required by law, and changes that are purely beneficial to you, may take effect immediately.",[65,307,309],{"id":308},"_13-general","13. General",[28,311,312,318,324,330,336],{},[31,313,314,317],{},[14,315,316],{},"Assignment."," You may not assign the agreement without our consent; we may assign it to a legal successor of the business (you may terminate if you do not accept the successor).",[31,319,320,323],{},[14,321,322],{},"Sanctions and export."," You warrant that you are not subject to EU, UN, or other applicable sanctions and will not use the Service in breach of export-control or sanctions law.",[31,325,326,329],{},[14,327,328],{},"Severability."," If a provision is invalid, the remainder stays in force.",[31,331,332,335],{},[14,333,334],{},"Entire agreement."," These Terms and the incorporated documents are the entire agreement; for business customers they prevail over any purchasing terms.",[31,337,338,341,342,345],{},[14,339,340],{},"Governing law and venue."," The agreement is governed by the law of ",[14,343,344],{},"Portugal",", excluding its conflict-of-law rules and the CISG. For business customers, the courts of Setúbal, Portugal have exclusive jurisdiction. If you are a consumer, the mandatory consumer-protection provisions and the courts of your country of habitual residence remain available to you; consumers may also sue at their place of residence.",[65,347,349],{"id":348},"_14-contact","14. Contact",[10,351,352,353,355,356,360,361,208],{},"Legal notices: ",[19,354,85],{"href":84},". General contact: ",[19,357,359],{"href":358},"mailto:contact@epostix.com","contact@epostix.com",". Operator identity and address: ",[19,362,22],{"href":21},{"title":364,"searchDepth":365,"depth":365,"links":366},"",2,[367,368,369,370,371,372,373,374,375,376,377,378,379,380],{"id":67,"depth":365,"text":68},{"id":77,"depth":365,"text":78},{"id":92,"depth":365,"text":93},{"id":136,"depth":365,"text":137},{"id":152,"depth":365,"text":153},{"id":184,"depth":365,"text":185},{"id":201,"depth":365,"text":202},{"id":231,"depth":365,"text":232},{"id":238,"depth":365,"text":239},{"id":252,"depth":365,"text":253},{"id":284,"depth":365,"text":285},{"id":297,"depth":365,"text":298},{"id":308,"depth":365,"text":309},{"id":348,"depth":365,"text":349},"The agreement governing use of Epostix — plans and payment, suspension and termination, refunds, liability, and your obligations as a sender.","md",{},true,"\u002Fterms",{"title":5,"description":381},"terms","2026-08-17","hr0iO1_WsWNRog8tAClcFPjdCfbJl776UXGoIMDboG0",1787001450029]